Thank you for shopping at soldsimple.com!!
Our goal is for you to be 100% satisfied with your purchase from www.soldsimple.com. If for any reason you not satisfied we would be happy to assist you. Before returning your item(s), please read the following instructions carefully and got in touch with our CUSTOMER SERVICE.
- All sold items have been checked for quality before dispatch.
- To avoid disputes, please kindly check your item(s) as soon as your parcel arrived.
- We are unable to offer return or exchange service to other countries outside of Hong Kong.
- Customer who received damaged or wrong item(s), please contact our CUSTOMER SERVICE within 7 working days from the date on which you received your order.
- Please contact us at +(852) 8101-1001 or email CUSTOMER SERVICE if you have any further questions or require any further information on exchange or return. Our customer service team is available on Monday to Friday, 11:00am-19:00pm (except public holidays).
Exchange and Return Policy
Defective items can be exchange within 7 days of purchased, but must returned in an unused condition, in their original state and packaging. An original receipt must be produced to show proof of purchase in www.soldsimple.com. Exchange request will not be accepted if exceeds the above specific timeframe. In addition, merchandise sold as promotional sale items are not covered in the exchange policy. Please include your invoice number, date of purchase, product name and reason for return. Once delivered, the delivery charges is non-refundable.
For any wrong item sent to you, we will provide the right item and retrieve the wrong one at our cost. An exchange can be provided or a refund may be processed based on customer preference.
Please understand that returns caused by the following reasons cannot be handled as a wrong item return.
*** Chromatic Aberration: We are committed to improve the color aberration. Customers should mainly refer to the Single product shot with white background.Colors shown on different screens may have slight variance, individual perception of color and the lighting during photographing will also affect the product displayed in the pictures.
Requests for return or exchange due to such reason will be rejected.
Customer should bear the risk of lost parcel by using the surface mail. Therefore, we recommend that you return your item(s) to us by using secure and tracked delivery service. Return are usually take 3-5 working days to process after item(s) being received. However, please note that during busy periods such as seasonal or promotional sales, processing may take longer.
Terms & Conditions
- Your item must be returned in the original packaging, with all the tags and labels attached. Please note that once tags are removed, your application is no longer eligible for refund or exchange.
- Item(s) are damaged intentionally
- If there is any free gift in the order and you cannot fulfill the original order requirements of receiving free gift(s) after making returns, it must be returned together with the return item(s).
- All original attached parts and accessories must be returned together with the return items, otherwise your application is no longer eligible for refund or exchange.
- Customer should pay for the returning item(s) shipping fee in advance. We will arrange your shipping fee refund once we receive the returned item(s) and determined as damaged/wrong item(s).
- All return shipping fee must be prepaid. We don't accept freight collect.
- Soldsimple.com reserves the right to make changes the above terms and conditions at any time without prior notice. Any matter or dispute arise, the final decision of soldsimple.com shall be final.