Please note down those situation is reasonable for refund and exchange:
- Product is damaged.
- Size of product has more than 3 cm error according to the product description from our website.
- Wrong product is delivered.
These situations DO NOT ACCEPT returns:
- Waiting period of delivering is too long.
- Receiving time delayed caused by shipping.
- Missing product’s price tag or washing label.
- Product has been used or washed.
- Exchange and Refund period expired.
- Personal reason, for instance: very small area of stain, fabric or material is not good as imagine.
- Measured error less than or equal to 3 cm. Fabric and measured way may be different with other or there are measured errors.
- Customers damage the product by them selves.
- Other shop is cheaper.
- Product did not have the problem that customer mentioned when they request.
- Customers failed to return the product after 48 hours of returning request approved.
- Request for assign location to return the product.
- Chromatic aberration, the color reveals on every monitor may be different and lighting of shooting may affect the color also.
- Beauty product.
- Promotion or discount product.